Shipping & Returns

Shipping Information

Thank you so much for your patience as our team works to get your order out to you as quickly as possible. Please note shipping estimates do not include the time from when the carrier receives the package to the date the package is delivered. Shipping times may vary during holiday and busy seasons.

Please note that if you ordered a pre-order item in addition to other items that are available to ship now, your order will ship WITHOUT the pre-order item. The pre-order item will ship once it has arrived in our fulfillment center and has been processed for your order.  Please reach out to Customer Service if you have any additional question: .

 

FREE SHIPPING – Spend $35 or more to get FREE SHIPPING (USPS First Class) on all domestic orders
USPS - Orders ship from our facility within 5-7 business days
USPS FIRST CLASS - $5
Orders ship from our facility within 5-7 business days
USPS PRIORITY - $10
Estimated transit time is 1-3 days
EXPRESS 2-DAY - $25
Orders placed before 12 p.m. ship from our facility within 1 business day - Estimated transit time is 2 days (orders that include hats are not eligible for this expedited service).


International via USPS*

Canada - $12

All other countries - $16

*Please expect longer shipping times for any orders going to Hawaii or Alaska.

*International shipping may take 7-14 days to fulfill. Depending on your location, local post carriers may charge a customs fee. International packages typically arrive at their destination within 20-30 days.

Returns and Exchanges 

Holiday Returns

For this holiday season, items purchased on/after November 1st, 2022 will have an extended return window up to January 15th, 2023.

We want you to love everything about your N&S and will be happy to sort out any issues you may have. See the policies below for more standard return info (21 day return window does not apply during holiday extension noted above). 

Buy online – return online

Shop with us online and get FREE returns with every eligible online order! If you’re not satisfied with your items, you can return your eligible purchase within 21 days of your order ship date. Items must be in new condition in order to be eligible for a refund (no makeup, wear marks, etc). Any item that is damaged or not in its original condition may not be eligible for a refund. Final sale items are ineligible for return, exchange, or store credit. Original purchase price will be honored one time if repurchasing the exact same item in a different size.

Start your return here.

For more details on our returns policy, please contact our Customer Service Team at info@nickelandsuede.com.  

Buy in-store – return online

We will also accept in-store purchases as an online return. We will gladly refund or offer an digital gift card for any purchase made from one of our N&S retail locations within 21 days of your original purchase date. If you are not satisfied with your N&S items for any reason, you may ship them back to the return address listed below. Eligible items must be postmarked by 21 days from purchase. Your original receipt is required to process any return or gift card. Items eligible for return or exchange include any unused/unworn Nickel & Suede products purchased at any of our retail locations. Final sale items are ineligible for return, exchange or digital gift card.

Please include a copy of your original purchase receipt and ship your return to:

Nickel & Suede

Attn: Returns Department

801 Haines, Suite 500

Liberty, MO 64068

Buy online – return in-store

We are also happy to offer returns or exchanges for online orders at any of our N&S retail locations. If you are not satisfied with your N&S items for any reason, you can return your eligible purchase within 21 days of your order date. Your order number or customer name are required to process any return or digital gift card. Items eligible for return or exchange include any unused/unworn Nickel & Suede products purchased online at nickelandsuede.com or at any of our retail locations. Final sale items are ineligible for return, exchange, or digital gift card. Original purchase price will be honored one time if repurchasing the exact same item in a different size.

Buy in-store – return in-store

We will gladly refund, exchange or offer a digital gift card for any eligible purchases within 21 days of original purchase date at any of our N&S retail locations. If you are not satisfied with your N&S items for any reason, you can return your eligible purchase within 21 days of purchase. Your original receipt is required to process any return or store credit. Items eligible for return or exchange include any unused/unworn Nickel & Suede products purchased at any of our retail locations. Final sale items are ineligible for return, exchange or a digital gift card. Original purchase price will be honored one time if repurchasing the exact same item in a different size.

 Find our retail locations here.
 

Additional Returns Info

  • Labels are generated through the United State Postal Service, therefore orders from outside the U.S. are not eligible for pre-paid return labels.
  • Return Labels that are approved or generated but not used will be void after 30 days.
  • For information on International returns, please call our Customer Service line at 816-467-4600.
  • We are happy to provide a refund of the purchase price for items returned in brand new, unused and sellable condition within 21 days of purchase (shipping charges are not eligible for refunds). Items must be in new condition in order to be eligible for a refund (no makeup, wear marks, etc). Any item that is damaged or not in its original condition may not be eligible for a refund upon inspection. 
  • We reserve the right to deny a refund or credit if the returned merchandise does not meet our return policy requirements listed above, or if the item is outside of the 21-day return window.
  • Hats, Advent Calendars, and Gift Sets are subject to a $10 restocking fee.
  • Custom Orders such as mini sizes and hook changes are subject to a $5 restocking fee.
  • Items purchase at a 30% discount or greater are final sale. Some other promotional items may also be listed as final sale in their corresponding promotional details/fine print.
  • Leather Library items are final sale.

      Price Adjustments:

      We will honor a one-time price adjustment per purchase on full-price merchandise within seven (7) days of the retail purchase or online order date, if accompanied by the original receipt or order confirmation email. Items not purchased at full price are ineligible for price adjustments. Adjustments will be issued in the form of gift card and cannot be applied retroactively. Your gift card never expires. To receive a price adjustment, visit us in-store or contact Customer Service at info@nickelandsuede.com.