Local Pick Up FAQ

Add your favorite Nickel & Suede accessories to cart as you normally would. At check out, select “Local Pick Up” and follow the regular check-out process. Once your order has been processed, you will receive an email confirming your order is ready for pick up. Just stop by during regular business hours, and we will have your order ready for you!

Customizations such as requests for mini sizes and hook changes are not available for local pick up at this time. 

Local pick-up is currently available at all three of our retail locations- Liberty, MO, Kansas City Plaza, and Dallas West Village.

You will receive email confirmation once your order is ready to pick up. Please note it may take up to 24 hours to fulfil your order. Some exceptions may occur, but we will always do our best to have your order ready by the next business day.  

Customers may come into the store or opt for curbside pick up. Please have your order confirmation ready at pick up when in-store or curbside.  

For curbside pick up, please call the store at (816) 467-4603 upon arrival. For all curbside pick up orders, we ask for your patience as associates may be helping other guests upon your arrival.  

We are happy to have someone else pick up an order, but they must have the order confirmation info with them. 

We will hold your order in-store for 7 business days. After 7 business days, the products will be returned to the store and a refund will be made on the original form of payment.  

Our regular return and exchange policies will apply to all local pick-up orders. Please visit our return page here: https://nickelandsuede.Com/pages/shipping-returns.  

Leather Library FAQ

The Leather Library is a colorful assortment of leather statement earrings from our vast collection of premium Italian leather. The Leather Library is updated throughout the year and offers limited run, vintage N&S, and out-of-season colors and prints that are available for custom orders. Customers often purchase from the Leather Library for special events, as collector items, or just for fun. The Leather Library is a available at all three retail locations. 

Customers can call or email a retail store to place an order. For all phone orders, we do ask for your patience during peak hours as our store associates may be assisting customers in-store. If necessary, they may need to return your call the next business day. 

Each Leather Library has many similar options but assortments may vary. 

Our retail team would be happy to text or email you a photo of the current Leather Library assortment available at their location. Please note that differences in lighting may affect how the product is photographed.  

Leather Library styles start at $35. We currently offer sizes XS-L with hook options in gold-filled, sterling silver, or surgical steel. However, please be aware that not every hook option will be available for every style. 

Our classic Teardrop style is available in all Leather Library colors.  

You may choose your size and hook, however not every leather is available with all hook options. 

There is a minimum of $50 to qualify for free shipping for all Leather Library styles. 

Yes, you may pick up your order in-store during regular business hours. We will hold your order for 10 business days. If a customer is unable to pick up their order within that time frame, they have the option to have their order shipped directly to them for an added fee.  

Due to the custom nature of these orders, it may take up to 5 business days to ship.

Due to the custom nature of these orders, all Leather Library sales are final. 

Each leather library has many similar options but assortments may vary. 

Frequently Asked Questions

If your order contains a pre-order item, your order will be split-shipped according to what is available in our fulfillment center. The items that are currently in our fulfillment center will ship out within our normal processing times. The pre-order item will ship separately within the estimated time frame detailed on the product page. For example, if a customer purchased multiple items that included a pre-order item with an estimated pre-order ship date of 12/20, everything but the pre-order item would ship within the normal processing time, and the pre-order item would on or around 12/20.

Final sale items are unable to be returned, exchanged, or refunded. If a final sale item is discounted, we are unable to honor any customization requests including hook or hardware changes.

If you accidentally ordered the wrong item, please return the item(s) within 21 days of online or retail purchase date for a full refund. Then place a new order for the item you would like. Please read the returns policy here and generate a free return label here! 

As mask mandates are lifted, the safety of staff and customers continue to be our #1 priority. We will continue to operate in accordance with CDC guidelines and local mandates at all three retail locations. Where mandated and for those who aren't vaccinated, we request that masks be worn while indoors at our retail locations. We will continue to monitor CDC and local mandates, and adjust accordingly.

We also will continue to offer contactless payment, regularly clean high-touch surfaces, provide hand sanitizer for customer use, and clean any handled product.  We want everyone who comes through our doors to feel empowered but most importantly safe. For any questions, please contact info@nickelandsuede.com.

We will gladly replace a single earring of most available leather earrings on our site.  Replacement earring prices vary from $18-28 depending on the style. Prices include shipping but taxes may apply. Please contact customer service at   info@nickelandsuede.com to process your single earring order.  

Exceptions: Due to the variant nature of our Camo, Leopard, and Gray Python  and other similar leathers, we are unable to replace single earrings of those available styles as we cannot guarantee a perfect match for your replacement earring. Statement earrings that have additional hardware or post may not be eligible for replacements.  

We will gladly honor a one-time price adjustment per purchase on full-price, in-stock merchandise within seven (7) days of the retail purchase or online order date, if accompanied by the original receipt or order confirmation email. Items not purchased at full price are ineligible for price adjustments. Adjustments will be issued in the form of store credit and cannot be applied retroactively. Your store credit never expires and will automatically deduct from your next purchase at checkout. To receive a price adjustment, visit us in-store or contact Customer Service at info@nickelandsuede.com.

No, they do not. The Nickel in Nickel & Suede comes from our founder’s last name, Nickels.  All of our leather earrings are made with luxury Italian leather and our earring components are made with highest quality silver, 14k gold, or surgical steel.  

Most of our customers prefer size medium, and we tell everyone who asks to start there. The earrings are so lightweight that you'll find any size extremely comfortable.  

Statement Earring Sizes: 

Small: 1-2”  

Medium: 2-3” 

Large: 3-3.5” 

Please visit our size chart for more details on our statement earrings and sizes.  

No, we have three kinds of leather and thickness in our statement earrings: 

Lightest weight/soft: Flexible, soft to the touch, and the lightest leather we carry. Our Suede earrings are made with this leather.  

Lightweight/flexible: More flexible and thinner than our firm styles, this leather is our most versatile. Our textured earrings such as saffiano and cork are made with this leather.  

Lightweight/firm:  This leather is the thickest and most rigid of our leathers, but still super lightweight! Perfect for our designs that require a bit more structure such as our embossed, hoops, and bigger statement styles.  

You can find the thickness/type of leather for each individual earring under the SPECS drop down menu on each product listing.  

In most cases, yes. We offer complimentary hook changes on most of our signature styles* including the Teardrop and Gem. Simply add a note in the “Order Note” at checkout, and clearly state if you would like gold, silver, or surgical steel hooks and we will gladly switch them out. If you have extra sensitive ears, we recommend surgical steel hooks. Please note that requesting a hook change may delay your shipment as this does require custom work from our Production team.  

*Statement earrings that have additional hardware or posts such as the Luna, Isla, Sweetheart, Superstar, or Aster Hoops, Beaus, Indie Fringe, Demi, Disc Statement, or Gem Statement earrings are not eligible for hook changes.  

Yes, we offer size mini as a custom order available in either a mini Teardrop (1.5”) or Nova style (1.6”) in most solid leather colors*. The price will be the same as a small, medium, or large size. Please leave a note in “Order Note” at checkout clearly stating that you would like a size “Mini” in the earrings that you purchased, and we will be happy to make a custom pair.

All mini requests are considered custom orders and are subject to a $5 restocking fee for any returns. Please refer to our full Returns Policy for more info.

*Minis are only available in Teardrop or Nova styles. Due to the variant nature of some leathers, we are unable to make minis in certain leathers such as Camo Suede, Leopard, Knit, or embossed prints such as Nouveau or Sedona.

To choose your cuff size, measure the circumference of your wrist with a fabric measuring tape. Our sizing builds-in 1/2 inch of space, so pick the size that fits the stated size ranges from our size chart

The backs will differ slightly between styles; it is just the nature of working with leather. Often the backs are the same shade as the main color on the front, but can sometimes have a tan back. Please visit our product descriptions for more details.  

We love to introduce new colors and textures, and there are times when we sell out and are unable to restock leathers. Many of our leather hides are limited, so we recommend you purchase it before it sells out. For older styles, keep checking back as we love to re-introduce seasonal colors and styles.  

Yes, we do! Please reach out to our Customer Service at info@nickelandsuede.com to discuss your wedding or bridal party needs.  

We do not make vegan leather products at this time, but if there is enough interest we may look into it in the future.

There is a lot going on here at Nickel & Suede, which makes it difficult to accommodate custom orders. We are, however, very interested in knowing what you have in mind, so send us an email at info@nickelandsuede.com. We'll see what we can do!

We do! Our influencer gifting program is designed to give influencers an opportunity to experience and share Nickel & Suede products. If you are an influencer, we want you to experience our lightweight statement accessories for yourself! Please email requests to info@nickelandsuede.com and include a copy of your media kit. Nickel & Suede is affiliate brand on rewardStyle and will soon be an option for Amazon affiliates.

*Qualifying media may request 1 pair of Nickel & Suede earrings. All requests must be emailed to info@nickelandsuede.com. Please include a copy of your media kit.

Leave us a note in the "Order Comments" box (after you select your shipping method on the checkout page) that the order is a gift. We will make sure the recipient receives a gift receipt with no price shown on the invoice.