We will gladly replace a single earring of most available leather earrings on our site. Replacement earring prices vary from $18-28 depending on the style. Prices include shipping but taxes may apply. Please contact customer service at firstname.lastname@example.org to process your single earring order.
Exceptions: Due to the variant nature of our Camo, Leopard, and Gray Python and other similar leathers, we are unable to replace single earrings of those available styles as we cannot guarantee a perfect match for your replacement earring. Statement earrings that have additional hardware or post may not be eligible for replacements.
Leave us a note in the "Order Comments" box (after you select your shipping method on the checkout page) that the order is a gift. We will make sure the recipient receives a gift receipt with no price shown on the invoice.
Final sale items are unable to be returned, exchanged, or refunded. If a final sale item is discounted, we are unable to honor any customization requests including hook or hardware changes. Our customizable product options are final sale.
If you accidentally ordered the wrong item, please return the item(s) within 21 days of online or retail purchase date for a full refund. Then place a new order for the item you would like. Please read the returns policy here and generate a free return label here!
We will gladly honor a one-time price adjustment per purchase on full-price, in-stock merchandise within seven (7) days of the retail purchase or online order date, if accompanied by the original receipt or order confirmation email. Items not purchased at full price are ineligible for price adjustments. Adjustments will be issued in the form of store credit and cannot be applied retroactively. Your store credit never expires and will automatically deduct from your next purchase at checkout. To receive a price adjustment, visit us in-store or contact Customer Service at email@example.com.
Most of our customers prefer size medium, and we tell everyone who asks to start there. The earrings are so lightweight that you'll find any size extremely comfortable.
Statement Earring Sizes:
Please visit our size chart for more details on our statement earrings and sizes.
Yes, we offer size extra-small as a custom order available in either a Teardrop (1.5”) or Nova style (1.6”) in most solid leather colors*. The price will be the same as a small, medium, or large size. Please leave a note in “Order Note” at checkout clearly stating that you would like a size “XS” in the earrings that you purchased, and we will be happy to make a custom pair.
All XS requests are considered custom orders and are subject to a $5 restocking fee for any returns. Please refer to our full Returns Policy for more info.
*XS are only available in Teardrop or Nova styles. Due to the variant nature of some leathers, we are unable to make minis in certain leathers such as Camo Suede, Leopard, Knit, or embossed prints such as Nouveau, Sedona, or some promotional items.
In most cases, yes. We offer complimentary hook changes on most of our signature styles* including the Teardrop and Gem. Simply add a note in the “Order Note” at checkout, and clearly state if you would like gold, silver, or surgical steel hooks and we will gladly switch them out. If you have extra sensitive ears, we recommend surgical steel hooks. Please note that requesting a hook change may delay your shipment as this does require custom work from our Production team.
*Statement earrings that have additional hardware or posts such as the Luna, Isla, Sweetheart, Superstar, or Aster Hoops, Beaus, Indie Fringe, Demi, Disc Statement, or Gem Statement earrings are not eligible for hook changes.
There is a lot going on here at Nickel & Suede, which makes it difficult to accommodate custom orders. We are, however, very interested in knowing what you have in mind, so send us an email at firstname.lastname@example.org. We'll see what we can do!
You can apply to shop on our wholesale site here. Applications are typically reviewed and responded to within 24-48 hours.
We do! Our influencer gifting program is designed to give influencers an opportunity to experience and share Nickel & Suede products. If you are an influencer, we want you to experience our lightweight statement accessories for yourself! Apply here to be part of our ambassador program or email influencer@Nickelandsuede.com with other inquiries. Nickel & Suede is also an affiliate brand on rewardStyle.
Yes! We design and produce all of our leather products in Kansas City. Our desgin and production teams can work with you to create just the right thing for your brand or your event. Email us at custserv@Nickelandsuede.com with inquiries.
Yes, we do! Please reach out to our Customer Service at email@example.com to discuss your wedding or bridal party needs.
Text to Shop is a service for customers to shop, purchase and get product help via SMS messaging. Simply text the listed phone number for the retail location you would like to reach. A notification will be sent to an associate on staff. Anyone can utilize the Text to Shop service. Nickel & Suede does not charge a fee or premium, however standard SMS and data rates apply. Please check with your service provider.
On duty retail associates will respond to messages. Customers are free to request a specific associate to help, but anyone on staff that day can respond. Customers will be able to purchase via text any items that are available in-store. In addition to in-store items, retail associates are trained to order any product that is not in-store and have it shipped to the customer if available at another location.
Customers may call the store to pay over the phone. They are also welcome to pay via text message, as all messaging information is deleted for privacy and security purposes.
We do ask that customers be mindful of busy times. Customersmay experience response delays as associates help in-store customers. Any message received outside of normal business hours will be returned the following business day.