FAQ
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
If your order contains a pre-order item, your order will be split-shipped according to what is available in our fulfillment center. The items that are currently in our fulfillment center will ship out within our normal processing times. The pre-order item will ship separately within the estimated time frame detailed on the product page. For example, if a customer purchased multiple items that included a pre-order item with an estimated pre-order ship date of 12/20, everything but the pre-order item would ship within the normal processing time, and the pre-order item would on or around 12/20.
Shop with us online and get FREE returns with every eligible online order! If you’re not satisfied with your items, you can return your eligible purchase within 21days of your order ship date. Items must be in new condition in order to be eligible for a refund (no makeup, wear marks, etc). Any item that is damaged or not in its original condition may not be eligible for a refund. Final sale items are ineligible for return, exchange, or store credit. Original purchase price will be honored one time if repurchasing the exact same item in a different size. Start your return here. Please print your generated return label and ship products back to us in secure packaging.
We will gladly refund or offer an digital gift card for any purchase made from one of our N&S retail locations within 21 days of your original purchase date. If you are not satisfied with your N&S items for any reason, you may ship them back to the return address listed below. Eligible items must be postmarked by 21 days from purchase. Your original receipt is required to process any return or gift card. Items eligible for return or exchange include any unused/unworn Nickel & Suede products purchased at any of our retail locations. Final sale items are ineligible for return, exchange or digital gift card.
Please include a copy of your original purchase receipt and ship your return to:
Nickel & Suede
Attn: Returns Department
801 Haines, Suite 500
Liberty, MO 64068
Body and scent products, such as our candles, room mists, lotions, etc., are not eligible for return as a sanitary practice. Hats, Advent Calendars, Bags and Gift Sets are subject to a $10 restocking fee. Custom hook change request items returned are subject to a $5 restocking fee. Some limited, hand-made products are subject to a $10 restocking fee and this will be specified clearly on their relevant product pages.
In most cases, we are able to get orders fulfilled from our warehouse within 48 hours. Then, your package is picked up by USPS and typically takes 3-5 days in transit to delivery. An order placed with standard (USPS First Class) shipping should arrive within the week!
For online purchases, the most efficient method of "exchanging" product is to reach out to our Customer Service team at info@nickelandsuede.com or via phone at (816) 467-4600. A representative can assist with generating a return label for your item, and making a note for our staff to send you a digital Nickel & Suede gift card for the item once the return is processed. This digital gift card can be used online and in-store to purchase an item that you'll love. If a new/recent product is gifted to you and you'd prefer a different item, reach out to info@nickelandsuede.com and they can walk you through steps to receiving your digital gift card.
Products
Below are some common questions about our products
No, they do not. The Nickel in Nickel & Suede comes from our founder’s last name, Nickels. All of our leather earrings are made with luxury Italian leather and our earring components are made with highest quality silver, 14k gold, or surgical steel.
We love to introduce new colors and textures, and there are times when we sell out and are unable to restock leathers. Many of our leather hides are limited, so we recommend you purchase it before it sells out. For older styles, keep checking back as we love to re-introduce seasonal colors and styles.
Our standard earring hooks are all gold-filled or solid sterling silver with a rhodium finish. This finish makes them resistant to tarnishing and perfect for sensitive ears. We also offer surgical steel hooks upon request.
At Nickel & Suede we are proud to offer accessories at a range of price points and corresponding quality levels. We always use metals that are nickel-free and hypoallergenic. At the high end of our price range, we offer a growing section of vermeil and electroplated gold jewelry. These luxe pieces will ideally last for years to come with proper care.
We also offer many studs and huggie earrings that are on the affordable side. These are made from gold or silver plating over brass and can show signs of wear to the finish, especially if they are worn in the shower or around hair products. For the best longest, lasting pieces- look for products that are solid sterling silver, gold filled, or
electroplated.
Ordering
Below are some common questions about placing an order.
We will gladly replace a single earring of most available leather earrings on our site. Replacement earring prices vary from $18-28 depending on the style. Prices include shipping but taxes may apply. Please contact customer service at info@nickelandsuede.com to process your single earring order.
Exceptions: Due to the variant nature of our Camo, Leopard, and Gray Python and other similar leathers, we are unable to replace single earrings of those available styles as we cannot guarantee a perfect match for your replacement earring. Statement earrings that have additional hardware or post may not be eligible for replacements.
Leave us a note in the "Order Comments" box (after you select your shipping method on the checkout page) that the order is a gift. We will make sure the recipient receives a gift receipt with no price shown on the invoice.
Final sale items are unable to be returned, exchanged, or refunded. If a final sale item is discounted, we are unable to honor any customization requests including hook or hardware changes. Our customizable product options are final sale.
If you accidentally ordered the wrong item, please return the item(s) within 21 days of online or retail purchase date for a full refund. Then place a new order for the item you would like. Please read the returns policy here and generate a free return label here!
We will gladly honor a one-time price adjustment per purchase on full-price, in-stock merchandise within seven (7) days of the retail purchase or online order date, if accompanied by the original receipt or order confirmation email. Items not purchased at full price are ineligible for price adjustments. Adjustments will be issued in the form of store credit and cannot be applied retroactively. Your store credit never expires and will automatically deduct from your next purchase at checkout. To receive a price adjustment, visit us in-store or contact Customer Service at info@nickelandsuede.com.
Most of our customers prefer size medium, and we tell everyone who asks to start there. The earrings are so lightweight that you'll find any size extremely comfortable.
Statement Earring Sizes:
Small: 1-2”
Medium: 2-3”
Large: 3-3.5”
Please visit our size chart for more details on our statement earrings and sizes.
Yes, we offer size extra-small as a custom order available in either a Teardrop (1.5”) or Nova style (1.6”) in most solid leather colors*. The price will be the same as a small, medium, or large size. Please leave a note in “Order Note” at checkout clearly stating that you would like a size “XS” in the earrings that you purchased, and we will be happy to make a custom pair.
All XS requests are considered custom orders and are subject to a $5 restocking fee for any returns. Please refer to our full Returns Policy for more info.
*XS are only available in Teardrop or Nova styles. Due to the variant nature of some leathers, we are unable to make minis in certain leathers such as Camo Suede, Leopard, Knit, or embossed prints such as Nouveau, Sedona, or some promotional items.
In most cases, yes. We offer complimentary hook changes on most of our signature styles* including the Teardrop and Gem. Simply add a note in the “Order Note” at checkout, and clearly state if you would like gold, silver, or surgical steel hooks and we will gladly switch them out. If you have extra sensitive ears, we recommend surgical steel hooks. Please note that requesting a hook change may delay your shipment as this does require custom work from our Production team.
*Statement earrings that have additional hardware or posts such as the Luna, Isla, Sweetheart, Superstar, or Aster Hoops, Beaus, Indie Fringe, Demi, Disc Statement, or Gem Statement earrings are not eligible for hook changes.
There is a lot going on here at Nickel & Suede, which makes it difficult to accommodate custom orders. We are, however, very interested in knowing what you have in mind, so send us an email at info@nickelandsuede.com. We'll see what we can do!
Pep Club
Below are answers to questions regarding our rewards program.
Pep Club is Nickel & Suede’s loyalty program that rewards you for shopping with us! In addition to earning points on purchases, you’ll also receive access to exclusive promotions, products, and bonuses like birthday points and referral points.
Everyone needs a cheerleader- think of us as your personal Pep Club! There is nothing better than having someone in your corner with just the right thing to help you feel your best. At N&S we’re all about pepping you up, cheering you on and encouraging you. As a Pep Club member you will enjoy special perks within your club level and earn rewards to treat yourself! You can also be rewarded when you refer friends or fam through our Pep Club referrals program. Our mascot Pepper is also a huge fan- you’ll love her little “Pep Talks”. Welcome to the Club!
Create an account online through the Pep Club loyalty page or sign up with an associate in one of our retail stores. If you already have an account with nickelandsuede.com, then you do not need to create a new Pep Club account. Simply use your email address and password to log in to your Pep Club account. We recommend signing up before you make your first purchase, but you can join anytime! You will receive an email confirmation that your account has been created and you will be able to start earning points right away.
As a member, you will earn points for every $1 spent online. We currently offer three tiers – Insider, Icon, and Premier. Please see our Tiers chart on our Pep Club page for more details here.
Tier status lasts for a rolling year - a rolling year starts the day you join the program / join the tier! Ex: If you get into the Icon tier on May 1st, 2023, then you have one rolling year, which is until May 1st, 2024. Another example: If you get into the Premier tier after being an Icon member on June 25th, 2023, then you have until June 25th, 2024. If you’re in the Premier tier and don't spend the same amount of money by June 25th, 2024, then you are downgraded to Icon or Insider tier, depending on how much has been spent.
Earn one point per $1 spent online or in-store. For customers who reach Premier status, those customers will receive 2 points for every $1 spent online or in-store. Customers must be logged into their accounts to receive points towards their purchase. Once you have accumulated at least 500 points, you can redeem points through the Pep Club accounts page, and through the drop-down rewards menu at checkout. Please make sure you are logged into your account first. Points will expire 12 months after inactivity. For example, points earned from a purchase made on March 31, 2022, will expire on March 31, 2023.
You can check your Pep Club points balance when you are signed into your account. It will appear on your Pep Club rewards page and your account page on our website.
Some already-discounted products are not eligible for further rewards to be used, such as the Earring of the Month. Rewards also cannot be stacked at check-out. If any issues occur, please reach out to us at info@nickelandsuede.com and we’ll be happy to help!
When shopping online, you must be logged into your account using the email address associated with your Pep Club membership. For in-store purchases, notify the sales associate upon checkout that you are a Pep Club member and provide the email address associated with your account. Associates will apply the customer account to the order, and points will be awarded.
One of the perks of being a Pep Club member is an annual birthday gift! Log Pep Club account and make sure you have entered your birthday. On the Pep Club page, select birthday reward and enter your birthday. To receive a birthday reward, customers must enter their birthday into their rewards page. If your birthday is within 30 days of entering your birthday, your gift may be delayed up to 30 days. For example, if your birthday is May 15th, and you enter your birthday into your account on May 3rd, you will receive your gift email on June 2nd. You will receive a special email on your birthday with more details on your gift!
Earn a $15 reward for every referral you make! Simply send a referral link to a friend or family member who is new to Nickel & Suede. They’ll receive an email with a $15 credit toward their first purchase of $15 before tax. You’ll see a $15 reward in your Pep Club account once they have made their first qualifying purchase. Only new customers who have never purchased on nickelandsuede.com or in-store will be eligible to be referred. Nickel & Suede reserves the right to disable any account suspected of abuse of our referral and rewards program.
If you return any item to Nickel & Suede, your points will be deducted from your Pep Club account. Pep Club points are not eligible for refund or exchange. Please note that we cannot retroactively add points on past purchases to your account. You will start redeeming once your Pep Club account has been created.
Our cart checkout only allows (1) discount or promotional code per order. This includes free shipping offers and the usage of points.
To spend your Pep Club points on a Pep Club reward, make sure you are logged into your account. At checkout you will see a drop down menu to choose to redeem your points. Your reward will then be applied to your purchase!
On your Rewards page, you may see a module called “Redeem for Product” that shows a carousel of products available. These special products can be “bought” with points, and the process is very easy! If you see an item from the list that you would like to spend your points on, then click the “Redeem Now” button below that product, and it will automatically be added to your cart and marked as free. Your points balance will adjust itself accordingly. You must have a separate paid item in your cart for this transaction to work (paid item does not need to meet a minimum price requirement). If you return an item that you spent points on, we will refund your full points spent once we receive your returned product. Products that are redeemed with points do not count towards our free shipping threshold. If you have further questions, our Customer Service team is happy to help you redeem! They are available via chat, or at info@nickelandsuede.com.
For making 3 consecutive purchases over $50 before tax (after our new program launch), you will be rewarded 500 points! You don’t need to do anything on your end, our system keeps track for you. This offer applies once per customer.
To earn points for subscribing to our SMS, click into the text subscribe tile in ways to earn. and you will be taken to our text subscribe page where you can enter your phone number. Go back into the Rewards page, and you should have received a text with your Loyalty Code that you can enter into the text subscribe tile. Entering in the code will give you the reward! *If you have already subscribed to our SMS, you may not receive a text with a loyalty code - please reach out to our customer service team via chat or info@nickelandsuede.com so that they can help add your SMS subscribe points.
Other
Below are some answers to more specific questions.
You can apply to shop on our wholesale site here. Applications are typically reviewed and responded to within 24-48 hours.
We do! Our influencer gifting program is designed to give influencers an opportunity to experience and share Nickel & Suede products. If you are an influencer, we want you to experience our lightweight statement accessories for yourself! Apply here to be part of our ambassador program or email influencer@Nickelandsuede.com with other inquiries. Nickel & Suede is also an affiliate brand on rewardStyle.
Yes! We design and produce all of our leather products in Kansas City. Our desgin and production teams can work with you to create just the right thing for your brand or your event. Email us at custserv@Nickelandsuede.com with inquiries.
Yes, we do! Please reach out to our Customer Service at info@nickelandsuede.com to discuss your wedding or bridal party needs.
Text to Shop is a service for customers to shop, purchase and get product help via SMS messaging. Simply text the listed phone number for the retail location you would like to reach. A notification will be sent to an associate on staff. Anyone can utilize the Text to Shop service. Nickel & Suede does not charge a fee or premium, however standard SMS and data rates apply. Please check with your service provider.
On duty retail associates will respond to messages. Customers are free to request a specific associate to help, but anyone on staff that day can respond. Customers will be able to purchase via text any items that are available in-store. In addition to in-store items, retail associates are trained to order any product that is not in-store and have it shipped to the customer if available at another location.
Customers may call the store to pay over the phone. They are also welcome to pay via text message, as all messaging information is deleted for privacy and security purposes.
We do ask that customers be mindful of busy times. Customersmay experience response delays as associates help in-store customers. Any message received outside of normal business hours will be returned the following business day.